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Note: Meeting Room 7 will be available as an On-Call Room for attendees.

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Thursday, August 31 • 10:50 - 11:45
Building a Culture of Reliability

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Getting customers to care about Reliability is hard. Getting stakeholders to care about Reliability is harder. Getting the entire company to care about Reliability is even harder.

In this talk, I will cover what steps that every leader in any organization can take to get more people to care about Reliability. Because Reliability is one of those things that people only notice when it goes in the wrong direction, it can be hard to show the value of it and why it is so important.

We will walk through cultural and management changes, metrics to watch and obsess over, and some tooling that can help along the way.

Speakers
avatar for Arup Chakrabarti

Arup Chakrabarti

Director of Engineering, PagerDuty
Arup has been working in the space of software operations since 2007. He started out at as an Operations Engineer at Amazon, helping to reduce customer defects with multiple teams for the Amazon Marketplace. Since then, he has managed and built operations teams at Amazon and Netflix... Read More →


Thursday August 31, 2017 10:50 - 11:45 IST
Lansdowne Room