Note: Meeting Room 7 will be available as an On-Call Room for attendees.

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Wednesday, August 30 • 14:30 - 15:00
Show Me the RIGHT Numbers! Are Our Users Happy?

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Are your users happy? If you’re not really sure, then you’re focusing on the wrong metrics.

In this session we will show you outside-in approaches to choosing service level indicators and objectives that reflect user happiness.

avatar for Perry Statham

Perry Statham

Service Reliability Engineer (SRE), IBM
Perry Statham is a Site Reliability Engineer with IBM’s Bluemix DevOps and Continuous Delivery (https://console.ng.bluemix.net/devops) product teams. As a veteran of the development vs. operations wars, he’s been doing DevOps since long before it was a buzzword.

Wednesday August 30, 2017 14:30 - 15:00 IST
Lansdowne Room